Privacy Policy

Introduction

This Privacy Policy explains how lotus-beaver.com collects, uses, stores, and protects your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address)
• Service preferences and booking details
• Communication history with our team
• Technical data including IP address, browser type, and device information
• Cookie data as described in our Cookies Policy

How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing your travel experience bookings
• Communicating with you about services, bookings, and enquiries
• Improving our website functionality and user experience
• Complying with legal obligations and protecting our rights
• Sending marketing communications (only with your consent)

Legal Basis for Processing

We process your personal data based on:

• Contract performance: to fulfill our services to you
• Legitimate interests: to improve our services and communicate effectively
• Consent: for marketing communications and non-essential cookies
• Legal obligations: to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in delivering our experiences (accommodation providers, guides, transport operators)
• Payment processors for transaction handling
• Legal authorities when required by law
• Business partners with your explicit consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Booking information: 7 years for accounting and legal purposes
• Marketing communications: until you unsubscribe or request deletion
• Technical data: up to 2 years for analytics purposes

Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 15 Ashford Lane, Bristol BS2 9JH, United Kingdom